Service Level Agreements and Insurance

Support and maintenance are as important to the effective and efficient operation of equipment as the scoping, selection and installation thereof. Apart from our on-line support logging and call tracking system, we also have a support line, it is important to consider:
Benefits of our SLA program:

  • Prevent unforeseen costs through well-defined preventative maintenance activities
  • Minimise downtime with fast guaranteed response and spare part availability
  • In very complex environments, qualified staff can be placed permanently on site via our Operational Assurance program

Optional Insurance can be combined with the SLA, in order to allow for a care-free environment from a cost perspective, especially when combined with our Rental Finance option.