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In addition to our on-line support logging and call tracking system and support line, it is important to consider the benefits of our SLA program:

• Prevent unforeseen costs through well-defined preventative maintenance activities
• Minimise downtime with fast guaranteed response and spare part availability

We offer a fully comprehensive Service Level Agreement package, which may include a full Operational Assurance program, including Insurance, for a fixed cost budget line item, eliminating unforeseen surprise expenditure.

• Basic SLA with guaranteed response and service restoration times
• Advanced SLA with guaranteed uptimes, preventative maintenance and service restoration
• Comprehensive SLA with spare parts availability and optimised service delivery
• Operational assurance SLA with on-site technical resources and replacement parts in more complex environments

Support and maintenance are as important to the effective and efficient operation of equipment as the scoping, selection and installation thereof.

Optional Insurance can be combined with the SLA, in order to allow for a care-free environment from a cost perspective, especially when combined with our Rental Finance option.

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With the ever increasing cost of IT and related infrastructure, CAPEX and budget limitations often prevent approval of access to funds for critical requirements when needed.

Our flexible rental finance options are structured to enable access to much needed technology solutions by eliminating the requirement for capital expenditure.
With flexible rental periods and a fully TAX deductable OPEX expense, access to these technologies can be obtained by keeping the expense off the balance sheet and CAPEX processes, freeing up working capital and resulting in a low cost of ownership.
Other benefits include:

• No deposits
• Technology always up to date
• Existing credit lines remain unaffected

*Qualification criteria, terms and conditions apply